Knowledge assistants
Answers grounded in the documents your team is permitted to access, with source references and a clear path for unanswered questions.
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01 / AI AGENTS & WORKFLOW AUTOMATION
Less repetitive work. More human potential.
Purpose-built agents and connected workflows that help your people move from incoming requests to reviewed, useful action.
CONNECTED INTELLIGENCE
- 01Receive
- 02Understand
- 03Review
- 04Act
Human ambition. Machine precision.
THE FRICTION
Start with
what slows you down.
Enquiries, documents and decisions arrive across disconnected tools. Your team spends its time gathering context instead of moving the work forward.
Start with one recurring job. Connect the information it needs, define what the agent can do, and keep approvals where judgment matters.
WHAT WE DELIVER
From intent
to implementation.
Sales & support workflows
Prepare lead context, draft responses and route requests for your team to review.
Document processing
Extract structured information, validate required fields and send exceptions to a person.
Evaluation & controls
Define test cases, permissions, approval steps and monitoring before expanding the workflow.
A WORKFLOW IN PRACTICE
From enquiry to a prepared follow-up
Illustrative scenario · Not a client case study · No live data connected
- 01
Receive
A new enquiry arrives with an incomplete brief.
- 02
Understand
An agent gathers approved company and CRM context.
- 03
Review
Your team checks the suggested next step.
- 04
Act
The approved update moves into your sales workflow.
A prepared next action, with a person responsible for the decision.
Explore the four steps above.
HUMAN LED. AI AMPLIFIED.
AI with a purpose.
People with control.
Use AI for interpreting requests and preparing work. Keep fixed business rules deterministic and sensitive actions subject to approval.
Explore FTL’s agent workflows ↗A SMALL FIRST STEP
Make the next
decision clearer.
Where we start
A workflow discovery session and a scoped pilot around one process.
What to bring
A sample workflow, the tools involved, approved sample data and a person who owns the process.
Scope, delivery milestones and costs are agreed after discovery.
BEFORE WE BEGIN
A few useful answers.
Can this work with our existing tools?
We assess your APIs, access permissions and data quality first. The pilot scope identifies supported connections and any limitations.
Will the agent act without approval?
That depends on the task. We agree permitted actions and review points before implementation; sensitive actions can require explicit human approval.
YOUR NEXT CHAPTER
Start with the work.
Find the right first step.
A workflow discovery session and a scoped pilot around one process.
Dubai based · Working with teams internationally