Application assessment
Understand the codebase, deployment process, dependencies and operational risks.
← All services
06 / APPLICATION MAINTENANCE & SUPPORT
Keep the product moving. Keep people confident.
Maintain and improve the software your business depends on through a clearly scoped support and development arrangement.
CONNECTED INTELLIGENCE
- 01Observe
- 02Investigate
- 03Review
- 04Release
Human ambition. Machine precision.
THE FRICTION
Start with
what slows you down.
Unresolved bugs, ageing dependencies and unclear ownership gradually slow a product down. AI features also need ongoing checks as data and usage change.
Review the application, agree priorities and define support coverage. Make improvements observable and changes reversible wherever practical.
WHAT WE DELIVER
From intent
to implementation.
Bug fixes & maintenance
Prioritised fixes, dependency updates and compatibility work within an agreed scope.
Performance & reliability
Investigate bottlenecks and improve monitoring, error handling and release practices.
AI feature evaluation
Review output quality, failure cases and usage costs against agreed acceptance criteria.
A WORKFLOW IN PRACTICE
An issue becomes a reviewed improvement
Illustrative scenario · Not a client case study · No live data connected
- 01
Observe
A report or monitoring signal identifies an issue.
- 02
Investigate
Gather context and reproduce the behaviour.
- 03
Review
Test the proposed fix and assess its impact.
- 04
Release
Deploy through the agreed process and check the outcome.
A traceable improvement and a clearer understanding of the system.
Explore the four steps above.
HUMAN LED. AI AMPLIFIED.
AI with a purpose.
People with control.
AI can help organise logs or suggest investigation paths. Engineers verify causes, review changes and remain accountable for releases.
Explore FTL’s agent workflows ↗A SMALL FIRST STEP
Make the next
decision clearer.
Where we start
An application health review followed by an agreed maintenance scope and support schedule.
What to bring
Repository and deployment access, existing documentation, current issues and your required support coverage.
Scope, delivery milestones and costs are agreed after discovery.
BEFORE WE BEGIN
A few useful answers.
Do you support applications built by another team?
We can assess an existing application first. Support scope depends on its technology, condition, documentation and access.
Is support available around the clock?
Coverage, response targets and escalation arrangements are agreed in the contract. This page does not promise 24/7 support.
YOUR NEXT CHAPTER
Start with the work.
Find the right first step.
An application health review followed by an agreed maintenance scope and support schedule.
Dubai based · Working with teams internationally